How Sidekick works
See it in actionText like you already do
Plain SMS on any phone: texts, photos, voice memos. Nothing to install, no password to forget.
Reach the whole floor
Sidekick handles questions and alerts on its own, and escalates to the right manager the moment it should.
Save tribal knowledge
Sidekick records the know-how in your veterans' heads and learns from every fix, so nothing retires when they do.
Tribal knowledge, safe from retirement.
Every fix, workaround, and answer is captured into a searchable plant history your company owns, and turned into documents on demand. When a veteran retires, their know-how stays.
Searchable plant history. Ask what worked last time and get the exact fix, who did it, and when, with the source cited.
AI-generated documents. Turn captured knowledge into handbooks, safety procedures, and FAQs on demand.
Every issue,
one thread.
Workers report problems in plain language: a broken freezer, a stuck door, a missing SOP. Sidekick triages, opens the work order, and keeps everyone posted in the same thread. No forms, no tickets, no chasing.
Every asset, remembered by name.
Sidekick keeps a living record of every machine, with manuals, service history, and runtime, and schedules preventive maintenance before things break.
Training that meets the floor.
New hires onboard over text: bite-size modules, walkthrough videos, and quizzes delivered in the flow of work. Managers see who’s trained and certified at a glance.
Common questions.
Talk to a real human about your operation.
Tell us a little about your operation and we’ll set up a short call to see whether Sidekick can help with issue reporting, workflow routing, and knowledge capture.